Heart Financial Advisers Financial Services Guide
Our Financial Services Guide (FSG) is an important document to help you understand the financial services we are able to offer you. Its purpose is to educate you, prior to a financial service being provided, on certain matters such as:
who we are and how we can be contacted;
what services and products we are authorised under our licence to provide to you;
how we (and any other relevant parties) are paid; and
who to contact should you have a complaint? If you choose to use our services you may also receive from us a Product Disclosure
Statement (PDS) or another type of Offer Document. The PDS or offer document contains information about the particular product and will assist you in making an informed decision about that product.
Heart Financial Advisers Complaints Policy
This policy explains how you can make a complaint, our measures for handling your complaint, and the steps you can take if you are not satisfied with our response to your complaint or the time that it takes for us to respond.
We abide by the Privacy Act covering all personal information held by organisations.
Heart Mortgage Services Credit Guide
This Credit Guide provides you with the key information that you need to know to make an informed and confident choice when engaging our products and services. This guide summarises our organisational goals and standards, our product offerings, any fees, charges or commissions that there are and what you can do should you have a complaint. Please ask if you need more information or clarification.
The information contained or referred to on this website has been compiled for the convenience of our clients, looking for information about us and the services we provide both financial advice and credit services. We have taken all reasonable care in preparing and presenting this information, but we cannot warrant that it is complete and/or accurate in all respects or fully up to date. We are not responsible for any eventualities arising from the use of the information on this website for any purpose whatsoever.
Warning The information provided on this website has been provided as general advice only. We have not considered your financial circumstances, needs or objectives and you should seek the assistance of your Adviser before you make any decision regarding any products mentioned in this communication. Whilst all care has been taken in the preparation of this material, no warranty is given in respect of the information provided and accordingly neither Heart Financial Advisers and Heart Mortgage Services nor its related entities, employees or agents shall be liable on any ground whatsoever with respect to decisions or actions taken as a result of you acting upon such information.